How long does it take to make my order?
All items are made to order, so please allow 3–5 working days for processing before dispatch.

How long is shipping?

• UK: 2–4 working days
• International: 5–10 working days (can vary)

Do you offer tracking?
Yes — tracking is provided with every order

My order hasn’t arrived?
Please allow the full delivery timeframe before contacting us. If 10 Working days has passed please contact us, we’ll sort it for you.

ustom items are non-refundableAs all custom designs are made specifically for you, we do not accept refunds or returns on these items.

Can I see a preview?
For some custom items, previews can be provided on request.

I entered the wrong address
If you contact us quickly, we can update it. If your order has already been shipped, we cannot change it.

My item looks slightly different
Colours may vary slightly due to screen settings and the handmade nature of our products.

Buyers are responsible for any customs or import taxes that may apply.
We are not responsible for delays caused by customs. Ordering internationally you agree to these terms.

By placing an order with MysticallyMade, you agree to our processing times and policies listed above.